score8 Privacy Policy

1. Information We Collect

When you register an account, make a deposit, request a withdrawal or contact the score8 support team, we will collect various categories of personal information to ensure our services run smoothly and securely.

Account Registration Information:

• Full name as stated on your identity card (MyKad)
• Date of birth — to verify that the player is 21 years of age or older
• Active email address
• Mobile number
• Username and password chosen by you
• Residential address

Identity Verification Information (KYC):

• Copy of valid identity card (MyKad) or passport
• Supporting documents to verify the payment method used

Platform Usage Information:

• Betting activity records, deposit and withdrawal history
• IP address, device type, operating system and web browser used
• Login and logout session information

2. Purpose of Using Personal Information

score8 uses collected personal information only for legitimate purposes related to the operation of our platform. We do not use your data for other purposes without your written consent.

• Account Management: To create, verify and manage your player account including secure login processes.
• Transaction Processing: To process minimum RM20 deposits and minimum RM100 withdrawals through available payment methods, and to ensure compliance with financial procedures.
• Identity Verification: To comply with international licensing requirements and to prevent fraud, money laundering and access by underage individuals.
• Customer Support: To enable our 24/7 support team in Malay and English to assist you with enquiries, complaints or technical issues.
• Platform Security: To detect and prevent fraudulent activity, hacking, account misuse and violations of terms of use.
• Service Improvement: To analyse usage patterns in aggregate (without identifying individuals) to improve platform functions, game options and the overall user experience.
• Marketing Communications: With your consent, we will send information about promotions, bonuses and service updates via email or message.
• Legal Compliance: To fulfil legal and regulatory obligations related to the operation of online gambling under international licensing.

3. Information Sharing and Disclosure

score8 treats your personal information as confidential and will not share that data with third parties except in the following circumstances:

• Payment Service Providers: Transaction information that needs to be shared with payment processors such as Touch 'n Go eWallet, DuitNow, FPX, Boost gateways and crypto exchange platforms to enable deposits and withdrawals to be processed.
• Game Software Providers: Game session information required by casino and sports software providers to ensure game integrity.
• Regulatory and Legal Bodies: When required by a court, legal authorities or international licensing bodies that regulate our operations.
• Fraud Prevention: In certain circumstances where there is strong evidence of fraudulent activity or security threats, relevant information may be shared with the responsible body.

4. Use of Cookies and Tracking Technologies

The score8 website uses cookies and similar tracking technologies to improve your browsing experience and to ensure the platform functions correctly.

Types of cookies used:

• Essential Cookies: Required for basic functions such as maintaining your login session, language preferences and account settings. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how players use our platform, helping us identify and fix technical issues.
• Functional Cookies: Store your preferences such as the payment method used and display settings for your convenience in future sessions.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect score8 platform functions and your betting experience.

5. Data Security Measures

We continually invest in robust security infrastructure to ensure your personal and financial information is always protected.

• 256-bit SSL Encryption: All data transmitted between your device and the score8 servers is encrypted using the highest industry encryption standards.
• Secure Servers: Data is stored in protected data centres with strict physical and digital access controls, including 24-hour monitoring.
• Internal Access Controls: Only staff with a specific need related to their role are permitted to access players' personal information, and that access is regularly audited.
• Two-Factor Authentication: We encourage players to enable two-factor authentication for an additional layer of protection on their account.
• Threat Monitoring: Continuous monitoring systems detect and block suspicious activity before it can compromise the security of your account.

6. Data Retention Period

score8 retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we will keep certain records for the period required by law and international licensing requirements.

• Financial transaction records are retained in accordance with legal compliance and audit requirements.
• Identity verification data (KYC) is retained for the period specified by the licensing authority.
• Communications with customer support are retained to allow us to address any complaints or disputes.
• Once the retention period has ended, data will be securely deleted or anonymised.

7. Your Rights as a Player

As a player using the score8 platform, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If your information is inaccurate or incomplete, you have the right to ask us to correct it promptly.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
• Right to Object: You may object to the processing of your information for direct marketing purposes at any time.
• Right to Data Portability: You may request your information in a format that can be transferred to another platform.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent without affecting the core services of your account.

To exercise any of the above rights, please contact the score8 customer support team via live chat or submit your request by email. We will process your request within a reasonable timeframe.

8. How to Contact Us

For any enquiries, concerns or requests relating to this Privacy Policy or the processing of your personal information, you may contact the score8 Data Protection Office team via:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon at the bottom corner of the score8 website.
• Email: [email protected]
• Service Languages: Malay and English.